Shipping policy

interlink-express

We at ANYELL want your online experience to be enjoyable, simple and successful.

Please review our policies and procedures and let us know if you have any questions or concerns by contacting us using our online form.

Payment & Shipping Times
We accept most credit card/debit cards. Most orders are shipped from Mainland UK to our UK customers and Mainland Australia to our Australian customers and Mainland USA to our USA customers on the same day if received before 2pm and we have the item in stock. If the item you have ordered is out of stock we will contact you and let you know the lead time on your purchase, normally 2-5 days but in some cases please allow around 14 - 18 working days for delivery.

 

UK Shipping;

Standard shipping - FREE - (3-7 working days)

Express shipping - £3.99 - (2-3 working days)

  

Australia Shipping;

Standard shipping - FREE - (3-7 working days)

Express shipping - £3.99 - (2-3 working days)

 

 
We do not ship on a Sunday or Local/Public Holidays.

Customers must allow up to 18 working days for delivery before we will reship or refund orders.

Back Orders
In the unlikely event that any items in your order are unavailable for immediate shipment the item(s) will be shipped immediately once back in stock with no additional shipping charges.

Refunds and Reshipments
If you have ordered items from us that you no longer need, want or unhappy with please contact us to arrange your refund and returning the item.

We accept non faulty items back from our customers within 14 days of delivery however the items must be in a condition that would be suitable for the item to be resold. The item should not be personalised and be in their original packaging.

Any items that you return due to being faulty will be refunded in full including the delivery charge. The refund will be issued once we have inspected the item/s, you will be notified via e-mail of when you should expect the refund. Customers must allow 18 working days before we refund your order or ship a replacement for the faulty item. We aim to complete all refund processes within 14 working days.

Any orders returned after 14 days are not entitled to any refund.

For refunds, you must return your order to the address we would provide you when requested.

Payment Options
We accept the following credit cards: Visa, MasterCard, Maestro cards and Visa debit cards.

 
Order Confirmations
You'll receive an e-mail confirming receipt of your order to the e-mail address you provided. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions.

Shipping Methods
If orders are placed after 2pm then the order will be dispatched the following day.

Lost Parcels
If a parcel is lost/undelivered please advise us as soon as possible so we can inform our courier of the missing parcel.