We at ANYELL want your online experience to be enjoyable, simple and successful.
Please review our policies and procedures and let us know if you have any questions or concerns by contacting us using one of our email addresses.
Payment & Shipping Times
We accept most credit card/debit cards. Most orders are shipped from Mainland UK to our UK customers and Mainland Australia to our Australian customers on the same day if received before 2pm and we have the item in stock. If the item you have ordered is out of stock we will contact you and let you know.
In the unlikely event that any items in your order are unavailable for immediate shipment the item(s) will be shipped immediately once back in stock with no additional shipping charges.
Refunds and Reshipments
If you have ordered items from us that you no longer need, want or unhappy with please contact us to arrange your refund and returning the item.
We accept non faulty items back from our customers within 30 days of delivery however the items must be in a condition that would be suitable for the item to be resold. The item should not be personalised and be in their original packaging.
Any items that you return due to being faulty will be refunded in full including the delivery charge. The refund will be issued once we have inspected the item/s, you will be notified via e-mail of when you should expect the refund. Customers must allow 18 working days before we refund your order or ship a replacement for the faulty item. We aim to complete all refund processes within 14 working days.
For refunds you must return your order to the address we would provide you when requested, We do not supply returns labels. Please provide us with a tracking number for returned item/s once posted.
We accept the following credit cards: Visa, MasterCard, Maestro cards and Visa debit cards.
You'll receive an e-mail confirming receipt of your order to the e-mail address you provided. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions.
If orders are placed after 2pm then the order will be dispatched the following day.
If a parcel is lost/undelivered please advise us as soon as possible so we can inform our courier of the missing parcel.